FAQs
1. What types of watches do you sell?
We offer a wide variety of wristwatches including luxury, casual, sports, and smartwatches for both men and women.
2. Are your watches original?
Yes, all our watches are 100% authentic and sourced directly from trusted suppliers and brands.
3. Do you offer a warranty?
Yes, we provide a manufacturer’s warranty on all watches. The warranty period depends on the brand and model—details are available on each product page.
4. How can I place an order?
Simply browse our collection, select the watch you like, add it to your cart, and proceed to checkout. Follow the steps to complete your purchase securely.
5. What payment methods do you accept?
We accept a range of secure payment methods including credit/debit cards, bank transfers, and digital wallets. Cash on Delivery (COD) may also be available in select regions.
6. How long does delivery take?
Delivery typically takes 3–7 business days depending on your location. You’ll receive tracking information once your order is shipped.
7. Do you offer international shipping?
Currently, we ship within [insert countries/regions]. For international orders, please contact us directly to discuss options.
8. Can I return or exchange my watch?
Yes, we have a 7-day return/exchange policy for unworn and unused items. Please refer to our Returns Policy page for full details.
9. What if I receive a damaged or defective watch?
If your order arrives damaged or defective, contact our support team within 48 hours with pictures and your order number. We’ll resolve the issue promptly.
10. How can I track my order?
Once your order is shipped, you’ll receive an email or SMS with a tracking link to monitor your shipment.
11. Do you offer gift wrapping or special packaging?
Yes, we offer elegant gift wrapping and custom notes for special occasions. You can select this option during checkout.
12. How do I contact customer service?
You can reach us via email at support@fineoclock.com, WhatsApp at +923319098736, or through our website's contact form.
